Adam Thompson is the Director of Service Experience for Authorize.net, bringing more than 19 years of experience across product support, readiness, data analytics, and operational strategy. In this role, he leads the development and execution of processes that ensure smooth awareness, adoption, and management of new and evolving products, services, and infrastructure across the organization.

Adam’s work focuses on optimizing systems, increasing operational efficiency, and enabling teams to adapt to rapidly changing technologies and business needs. Driven by a passion for technology and meaningful improvement, he is committed to ensuring customers receive clear guidance, intuitive experiences, and dependable support at every step.