Authorize.net does send a significant volume of e-mails to our merchant and reseller clients. For example, in 2005 Authorize.net processed over 270,000,000 transactions for our merchants, which means that we sent out over 540,000,000 associated transaction confirmation and receipt e-mails. In addition, we occasionally send out important administrative announcements, newsletters, and promotions to our clients and partners who have opted to receive them. That's a lot of e-mail, so it's easy to see why we sometimes mistakenly get grouped with the bad guys. In order to avoid this, we are constantly working to establish relationships of legitimacy and trust with Internet Service Providers (ISPs) who take considerable measures to protect their e-mail customers from spam.
If you are an Authorize.net merchant, you can help us maintain our reputation as a legitimate originator of business-related e-mail. You can do this by managing the types of e-mail communications you receive from Authorize.net in the Merchant Interface. In the Manage Contacts setting under the Account menu, you can opt in or out of receiving the following e-mail types for each individual who is listed as a contact for your Authorize.net Payment Gateway account:
Please be sure to maintain a valid e-mail address for each of your account contacts in the Merchant Interface as well as for automated e-mail receipts. Incorrect e-mail addresses generate "bounced" emails, which are one of the criteria used by ISPs to identify spammers, and can lead to Authorize.net e-mail not reaching its intended recipients. If you are an Authorize.net merchant, and do not want to receive receipt e-mails, you can help us avoid "bounced e-mails" by changing your receipt e-mail address to firstname.lastname@example.org.
You can also help to assure that you receive all correspondences from Authorize.net by adding the Authorize.net domain ("@authorize.net") to your e-mail "white list". To do this in Microsoft Outlook, go to Actions > Junk E-mail > Junk E-mail Options > Safe Senders and add "authorize.net" to your safe senders list. If you are using a client other than Microsoft Outlook, please refer to the help files for that particular e-mail client to see if they offer this service.
Finally, here are some simple steps you can take to avoid receiving spam:
Additional information on how to identify and prevent spam can be found at the Federal Trade Commissions "spam for Consumers" website.
If you have any questions or concerns about the Authorize.net Spam Policy or if you receive spam which appears to have originated from Authorize.net (it was likely "spoofed"), please do not hesitate to contact us at email@example.com.