GEM-touch.com

GEMtouch is a comprehensive, enterprise guest experience management system for hotel, resort and club operators. Guest experiences include:

  • Amenity Sales
  • Classes & Events
  • Communications
  • Dining Reservations
  • Golf
  • Incident Resolution
  • Kids Programs
  • Memberships
  • Point of Sale
  • Rentals Bike, Cabana
  • Retail Inventory Mgt.
  • Service Requests
  • Spa & Salon
  • Transportation
  • Weddings

In short, any experience a guest or member may have related to a hotel stay except the room. GEMtouch gives hotel operators the same end to end sales and distribution capabilities they now have for rooms but are not currently able to do with activities and services.

The GEMtouch product name is intended to highlight a user experience optimized for mobile solutions and on-premise, point-of-sale terminals.

GEMtouch replaces or integrates the large number of disjointed vertical solutions serving the hotel revenue centers mentioned above. More importantly, it provides an easy to deploy and train solution for the majority of points of service where no automated system currently exists.

GEMtouch combines these property level services into a central enterprise framework providing solutions and published services for central reservations, Web & mobile, single guest itinerary management, customer relationship management and distribution to OTAs via managed channels.

 

 

Specifications

Sales Channels
Online
Retail
Mail-Telephone Order
Mobile
Specialization
Billing and Invoicing
Booking / Scheduling / Reservations
Customer Relationship Management
Events and Ticketing
Kiosk
Membership / Subscriptions
Online Forms
Ordering / Inventory
Reporting
Shopping Cart / Store Builder
Card Present Software
Authorize.Net Features
Recurring Billing
eCheck.Net
Encrypted Card Readers
Customer Profiles
Apple Pay
PCI Certification
No
Works With
Quickbooks
Supports Hosted Forms
No
Programming Languages
iOS
Java
PHP
JavaScript
Industry
Health Care
Hotels & Lodging
Software & Technology
Licensing Model
Subscription
Distribution Method
Installed on premise
Hosted Online
Supported Currencies
USD
CAD
GBP
EUR
AUD
NZD
platform
Android
iOS
Linux / Unix
Mac
Windows
Miscellaneous Features
Developer Sandbox
Coupons
Discounts
Extensible
Gift Cards
Loyalty Programs
Tips / Gratuities