Customer Information Manager

The Authorize.Net Customer Information Manager (CIM) allows you to store customers' sensitive payment information on our secure servers, simplifying your compliance with the Payment Card Industry Data Security Standard (PCI DSS) as well as the payments process for returning customers and recurring transactions.

Why should you enable CIM for your business?

• Simplify PCI Compliance – You are concerned with PCI compliance and protecting your customers' confidential information.
• Process Recurring Transactions or Usage Charges – You bill your customers different amounts or on different days each month, or only when the service is used. (e.g. utility companies or pay-as-you-go cell phones)
• Store Customer Data – You want to provide returning customers with the convenience of not having to re-enter their personal data every time they visit your Web site.
• Provide Payment Flexibility – Your customers can store multiple payment methods for repeat purchases.
• Save Multiple Shipping Locations – Your customers can also save multiple shipping locations.

How CIM Works

CIM supports customer profiles that include billing, payment and shipping information. Each profile is stored on our secure servers and assigned an ID that is used in place of all customer information. Each customer profile can include up to 10 payment profiles and up to 100 shipping profiles.

You can manage customer profiles and issue transactions manually from within the Merchant Interface, or integrate your Web site or other application using an Application Programming Interface (API). Additionally, in the Merchant Interface you can view and search for customer profiles as well as review a profile's transaction history.

New Hosted CIM Solution

The hosted CIM option further alleviates the scope and complexity of PCI DSS compliance. It provides a way for you to establish a hosted connection with Authorize.Net that allows the exchange of sensitive cardholder data to happen completely on our secure servers instead of your own. Your customers can enter sensitive data directly onto Authorize.Net-hosted pages without leaving your website.

There are three ways to implement the hosted CIM solution:

1. Re-direct the customer to an Authorize.Net hosted page to manage payments and shipping all on one page.
2. Open the Authorize.Net hosted page in a lightbox popup on your web page so that the customer can manage payments and shipping all within one popup.
3. Use an iframe to display the Authorize.Net hosted page within your web page so that the customer can add or edit individual payment profiles and shipping addresses.

Note: Integrating the CIM API to your Web site requires the expertise of a Web developer. The CIM API Guide can be downloaded from our Developer Center. Your Web developer will be able to assist you with integrating the API to any proprietary systems you may be using, setting up customer accounts with user names and passwords, or designing other means for matching a returning customer to their stored profile. For more information on the hosted CIM option, please see section two of the CIM XML Guide and the CIM SOAP Guide. Please consult your Web developer for more information or find an Authorize.Net Certified Developer to help you.

Sign Up Now

Merchants interested in signing up for an Authorize.Net Payment Gateway account with CIM can contact us at 888-323-4289 for more information, or contact an Authorize.Net reseller.

If you are a merchant with an Authorize.Net Payment Gateway account, you can sign up for CIM in the Merchant Interface.